Failed Payment Response Guide

South Korea

KCP Local Cards

Successful Payments

Payment Response Code

0000


Payment Response

Success


Subscription Invoice Status**

Active


Invoice Status

Paid


Transaction Status

Success


Payment Provider Response


Payment Response Description

The transaction was successful.


Payment Method Status

Valid


What It Means

The transaction was successful. Payments will continue as scheduled.


Suggested Actions (For Integrators)

N/A


Suggested Actions (For Merchants)

N/A


Suggested Actions (For Customers)

N/A


** Only available to integrators on subscription model.

Failed Payments - Fund Issues

Payment Response Code

8178, AC25, CC10, CC88

8186, 8188, CC07, CC08, CC09, CC61


Payment Response

Insufficient_funds

limit_exceeded


Subscription Invoice Status**

Inactive

Inactive


Invoice Status

Past_Due

Past_Due


Transaction Status

Failed

Failed


Payment Provider Response

8178: Cannot process the cancellation; insufficient funds to offset the cancellation amount.

AC25, CC10: Insufficient funds in the account.

CC88: Insufficient card company`s points

8186: The card holder has exceeded their daily credit limit.

8188: The card holder has exceeded their monthly credit limit.

CC07, CC08, CC61: The card holder has exceeded his or her credit limit.

CC09: Exceeding monthly payment limit


Payment Response Description

Payment method has insufficient funds at the time of the transaction.

Transaction exceeded the customer's payment method daily withdrawal or activity limit.


Payment Method Status

Valid

Valid


What It Means

At the time of the transaction, the customer did not have enough funds to cover the transaction.

Sometimes, the bank will send us this reason code when they’ve identified fraudulent activity or transactions which are outside of the customer’s regular spend pattern.

The risk rules of the customer bank are outside of our control.

Majority of transactions that generate this response code are due to genuine insufficient funds.

Payments will stop if maximum failed attempts have been reached.

The customer or customer’s bank has imposed spend limits.

Payments will stop if maximum failed attempts have been reached.


Suggested Actions

(For Integrators)

You can retry the transaction on a later date without having to recreate the payment method, but we would suggest not retrying on the same day.

You can retry the transaction on a later date without having to recreate the payment method, but we would suggest not retrying on the same day.


Suggested Actions

(For Merchants)

You can retry the transaction on a later date, but we would suggest not retrying on the same day as it’s unlikely that the customer would have enough funds available within the same day.

You can retry the transaction on a later date, but we would suggest not retrying on the same day.


Suggested Actions

(For Customers)

Please ensure there are enough funds in your account before the due date of the next transaction.

Please increase the daily transaction limit on your account, or let the business know when another attempt can be made.


** Only available to integrators on subscription model.

Failed Payments - Card Issues

Payment Response Code

CC04, CC43


Payment Response

lost_or_stolen_card


Subscription Invoice Status**

Inactive


Invoice Status

Past_Due


Transaction Status

Failed


Payment Provider Response

Refused

Lost or invalid card.


Payment Response Description

The credit card has been restricted.

Transaction rejected by customer's bank due to the card being reported lost or stolen. Please use a different payment method or contact your issuing bank.


Payment Method Status

Invalidated


What It Means

The bank has advised that payment method provided has been reported as lost or stolen.

Payment stops immediately until issue is resolved.


Suggested Actions

(For Integrators)

Please confirm with the business or customer what the payment method should be.

Do not attempt to retry the transaction until the payment method token has been recreated.

Once the payment method token has been recreated, you can schedule a retry.


Suggested Actions

(For Merchants)

Do not attempt to retry the payment. You should ask the customer for an alternative payment method.


Suggested Actions

(For Customers)

Please check with your banking institution on your account.

Or you can provide the business with an alternate payment method.


** Only available to integrators on subscription model.

Failed Payments - Customer Issues

Payment Response Code

8108, CC14, CC39, CC46, CC54, CC55, CC64, CC82

8018, 8023, 8024, 8025, 8026, 8027, 8028, 8029, 8030, 8031, 8032, 8033, 8034, 8035, 8036, 8037, 8038, 8039, 8040, 8061, 8063, 8074, 8094, 8095, 8098, 8099, 8102, 8121, 8124, 8125, 8126, 8127, 8128, 8129, 8130, 8132, 8133, 8134, 8135, 8137, 8138, 8139, 8140, 8141, 8142, 8143, 8144, 8145, 8146, 8148, 8149, 8150, 8169, 8170, 8179, 8180, 8181, 8182, 8183, 8187, 8189, 8193, 8194, 8195, 8196, 8197, 8199, 8202, 8203, 8204, 8221, 8222, 8223, 8224, 8225, 8226, 8231, 8232, 8233, 8234, 8237, 8238, 8729, 8730, 8731, 8732, 8733, 8734, 8735, 8736, 8737, 8738, 8739, 8740, 8741, 8742, 8743, AC01, AC02, AC03, AC04, AC05, AC06, AC07, AC09, AC09, AC11, AC11, AC12, AC13, AC14, AC15, AC15, AC17, AC18, AC20, AC20, AC21, AC22, AC23, AC24, AC26, AC28, AC29, AC30, AC36, AC37, AC38, AC39, AC40, AC41, AC44, AC45, AC46, AC47, AC48, AC49, AC50, AC51, AC52, AC53, AC54, AC55, AC55, AC56, AC57, AC59, AC60, AC61, AC73, AC74, CC03, CC12, CC13, CC15, CC16, CC17, CC18, CC19, CC20, CC21, CC25, CC26, CC27, CC28, CC30, CC33, CC34, CC35, CC36, CC37, CC40, CC44, CC45, CC47, CC49, CC62, CC63, CC65, CC66, CC67, CC68, CC69, CC71, CC80, CC81, CC84, CC85, CC86, CC97, CC98, CCA1, CCA2, CCA3, CCA4, CCA5, CCA6, CCA7, CCAA, CCAB, CCAC, CCAD, CCAE, CCB1, CCB2, CCB3, CCB4, CCS0, CCS0, 3001


Payment Response

Invalid_payment_method

customer_to_contact_bank


Subscription Invoice Status**

Inactive

Inactive


Invoice Status

Past_Due

Past_Due


Transaction Status

Failed

Failed


Payment Provider Response

8108: Invalid credit card number.

CC14: Error in card Number.

CC39, CC46, CC82: Invalid credit card.

CC54: The expiry date has passed, or the date does not match.

CC55: Error in the expiry date of the credit card.

CC64: CVC error.

3001: A User Cancellation

8018: Unable to process the card transaction approval (Multiple payment; the point payment has not been cancelled)

8023, 8150, 8233: The transaction has already been processed.

8024: Unsupported payment type.

8025, 8030: Error in searching the original transaction.

8026: The order number does not match.

8027: Unable to approve the transaction. (unsupported payment method)

8028, 8029: The payment method does not match.

8031: Error in processing the changes.

8032: Unsupported payment or transaction type

8033: Unsupported change type

8034: Format Error (The transaction number has already been approved.)

8035: Refund request amount is less than the minimum amount.

8036: The request exceeds the refund available amount.

8037, 8038: The refund available amount does not match.

8039: The request amount has exceeded the refundable amount limit.

8040: Unable to cancel the full amount; the transaction has already been partially cancelled.

8061, 8132, 8232, 8731, AC01, AC09, AC41, CCA1: The original transaction does not exist.

8063, 8737: Error in minimum payment amount.

8074: Error in searching multiple tax approval information.

8094: Repeated payment request. Please try again from the beginning.

8095: The request has been denied. (The original authorization information does not match)

8098: Partial refund allowable amount has been exceeded. (Tax/Surtax amount)

8099: Partial refund allowable amount has been exceeded. (Tax free amount)

8102: The merchant does not support the credit card payment.

8121, 8127, 8203, 8204: Unregistered merchant.

8124: The payment amount has exceeded its per transaction limit set by the merchant.

8125: The installment plan has exceeded the maximum period set by KCP. Contact KCP for further assistance.

8126: The card can not be used in this website.

8128: The credit card payment request has been denied since it is a repeated payment request.

8129: Test payment amount error(For single payment, set the value between 1,000 and 5,004. For installments, set the value as 50,004)

8130: The merchant does not accept credit cards issued outside of Korea.

8133, 8134: Cannot process the request; the transaction cannot be cancelled.

8135: The payment amount is less than the minimum required payment amount set by the merchant.

8137: Cannot process the request; already finished requesting capture.

8138: Cannot process the capture request; please check the transaction status.

8139: Cannot process the capture cancellation; please check the transaction status.

8140: The requested cancellation amount has exceeded the remaining balance.

8141, 8149, 8170: Cannot process the partial cancellation.

8142: The card does not support the partial cancellation mode. (e.g., debit card)

8143, 8145, 8148: Cannot process the reauthorization.

8144: Cannot apply the installment plan on the requested payment; please check the installment period or payment amount again.

8146: Reauthorization has been denied.

8169: The installments interest-free information does not match.

8179: The card does not support the affiliated service.

8180: Cannot process the escrow cancellation; invalid cancellation request.

8181: Invalid card for the transaction; Contact KCP for help.

8182: Invalid card for the transaction; Contact KCP for further assistance.

8183: The card cannot be used in this website.

8187: The merchant's daily transaction volume has exceeded the its daily limit.

8189: The merchant's monthly transaction volume has exceeded the its monthly limit.

8193: The user ID does not exist.

8194: The business number does not match.

8195: The site code does not match.

8196: Log-in password encryption error.

8197: The log-in password does not match.

8199: The merchant does not support user authentication for the debit card.

8202: The merchant does not support mobile billing payment.

8221: The transaction status cannot be changed.

8222: The error of the original mobile payment.(VAN code error)

8223: Unable to cancel the transaction that occurred before this month.

8224: Error in the date of transaction (last day of the month is not acceptable)

8225: Any amount other than 1,004KRW is not accepted for mobile payment testing purposes.

8226: Integration error (G/W designation error)

8231: Unable to send the text message.(Not enough funds in your electronic wallet)

8234: The text message service is not supported.

8237: The caller and the recipient number are same.

8238: Error in checking the merchant contract information.

8729, 8741: The refund has already been completed.

8730: Cannot process the refund.

8732, 8740: Unable to cancel the transaction.

8733: The cancellation request has been rejected.

8734: The partial cancellation has already been completed.

8735: Unable to process the refund (VAN)

8736: Cancellation available period(90days) has been expired.

8738: The partial refund (Bank Transfer) request has been denied.

8739: Unable to approve the transfer; repeated order number.

8742: Partial cancellation for the Escrow transaction has been denied.

8743: Payment amount Error

AC02, AC11, AC28: Repeated transaction number.

AC03, AC18, AC20, AC20: Refund is not allowed.

AC04, AC38: Requested refund amount does not match.

AC05: Cancellation request has already been requested via the payment institution.

AC06, CCA6: The transaction has already been cancelled.

AC07: Refund error occurred from the bank.

AC09: Account number error.

AC11: For security reasons, the account has been suspended.

AC12, AC55: The bank code does not match.

AC13, AC52, AC54, AC59: Social security Number does not match.

AC14: Suspended account

AC15, AC30, AC44, AC47: Please contact your bank for assistance.

AC15: Please contact your bank for further assistance.

AC17: Please update the version of your authentication application. (Smartphone)

AC21, AC36: The social security number error.

AC22: Password error

AC23: The transfer amount has exceeded the limit.

AC24, CC65: The number of use has exceeded the limit.

AC26: Transaction amount error.

AC29: Transaction by a person below the designated age (14).

AC37: Account authentication has been failed.

AC39: Error in the number of refund.

AC40: You have entered your password incorrectly three times. Please contact your bank for assistance.

AC45: Cancelled by the user.

AC46: No response from the issuer

AC48: Social security number Error

AC49: Account holder name error.

AC50, AC51, AC53: Failure of confirming the actual name.

AC55: Bank code error

AC56: Account authentication error.

AC57: Error in OTP or security card's code value.

AC60: The number of the attempts to input password for OTP/Security Card Code has exceeded the limitation.

AC61: Please check your OTP device.

AC73: Protocol format error

AC74: Refund available period has been expired.

CC03: Issuer decline (other reason)

CC12: The business is not handled by the card issuer.

CC13: Error in transaction amount.

CC15: Unregistered credit card issuer.

CC16: Error in installment months.

CC17: Error in the transaction date.

CC18: Error in the transaction time.

CC19: Error in the transaction ID number.

CC20, CC71: Approval(authorization) number does not match.

CC21, CC33: It is not a credit card merchant.

CC25, CC26, CC27, CC28: Card verification error.

CC30: Local debit card withdraw decline

CC34: The merchant does not support the installment.

CC35: Manual key-in is not available for the merchant.

CC36: Merchant does not support credit card payments.

CC37: Authenticated payment is not available for the merchant.

CC40: Payment restricted on this merchant business category

CC44: The card is overdue.

CC45: Suspended credit card.

CC47: The card is not valid for the installment.

CC49: Suspended credit card

CC62: The merchant's processing volume has exceeded the limit.

CC63: Password is not correct.

CC66: Error in the social security number.

CC67, CC68: Business number does not match with the database.

CC69: The transaction has been suspended since the wrong PIN is entered more than three times.

CC80, CC81, CC86: The card is not valid for the service.

CC84: Corporation registration number does not match with the database.

CC85: The number of the service use has exceeded the limit.

CC97: Unregistered credit card merchant.

CC98: System disorder of the card issuer.

CCA2: The authorization has been complete, and the capture cannot be cancelled.

CCA3: The capture has been completed.

CCA4: The capture has been cancelled.

CCA5: The capture has been completed, and the batch processing has ended.

CCA7: The capture has been cancelled, and the batch processing has ended.

CCAA: The capture has been requested.

CCAB: The capture cancellation has been requested.

CCAC: Unable to cancel the authorization.

CCAD: Unable to process the capture request.

CCAE: Unable to cancel the capture.

CCB1: The batch has already been completed.

CCB2: Incorrect batch Number.

CCB3: Today's batch request has been ended.

CCB4: The manual batch closing is not available.

CCS0, CCS0: Credit card authorization has been denied.


Payment Response Description

Payment method details are invalid. Please use a different payment method.

Transaction rejected by customer's bank. Please use a different payment method or ask the customer to contact the bank.


Payment Method Status

Invalidated

Valid


What It Means

The account number is incorrect, and the bank is unable to match the details to any particular account.

Payment stops immediately until issue is resolved.

Due to some rules that the customer’s bank applies, the transaction is rejected.

The bank could have set up rules around duplicate detection, fraud or velocity that might have triggered the rejected transaction.

Some of these rules apply when the customer has reached their spend limit for the day.

Payment stops immediately until issue is resolved.


Suggested Actions

(For Integrators)

Please confirm with the business or customer what the payment method should be.

Do not attempt to retry the transaction until the payment method token has been recreated.

Once the payment method token has been recreated, you can schedule a retry.

Please confirm with the business or customer what the payment method should be.

Do not attempt to retry the transaction until the payment method token has been recreated.

Once the payment method token has been recreated, you can schedule a retry.


Suggested Actions

(For Merchants)

Do not attempt to retry the payment.

You should ask the customer for an alternative payment method.

Retrying a payment with the same payment details will yield the same failed payment response.

Ask the customer to contact their bank to ask why the transaction failed.

Until the matter is resolved between the customer and their bank, the transaction response will likely be the same, therefore we recommend that you request a different payment method.


Suggested Actions

(For Customers)

Please check that all details of the account provided to the business are correct (E.g. Account Name, Account Number). Or you can provide the business with an alternate payment method.

The bank has rejected the transaction. Please contact your bank for the reason as to why the transaction had failed.

​This will need to be resolved first before transactions can continue to be debited from this account. Or you can provide the business with an alternate payment method.


** Only available to integrators on subscription model.

Failed Payments - Account Issues

Payment Response Code

46

AC10


Payment Response

bank_account_closed


Subscription Invoice Status**

Inactive


Invoice Status

Past_Due


Transaction Status

Failed


Payment Provider Response

Terminated Acocunt


Payment Response Description

The account has been closed. Please use a different payment method.


What It Means

Customer account has been closed. Card has been lost/stolen.

Applies for Visa. The account is closed. Re-validate the account number for accuracy and do not reattempt with the same PAN or token

Payment stops immediately until issue is resolved.


Suggested Actions

(For Integrators)

Please confirm with the business or customer what the payment method should be.

Do not attempt to retry the transaction until the payment method token has been recreated.

Once the payment method token has been recreated, you can schedule a retry.


Suggested Actions

(For Merchants)

Do not attempt to retry the payment. You should ask the customer for an alternative payment method.

Retrying a payment with the exact same details will yield the same failed payment response.


Suggested Actions

(For Customers)

Please provide the business with an alternate payment method.



Error Responses

Payment Response Code

8001, 8002, 8003, 8004, 8005, 8006, 8007, 8008, 8009, 8010, 8011, 8012, 8013, 8014, 8015, 8016, 8017, 8019, 8020, 8021, 8022, 8041, 8042, 8043, 8044, 8045, 8046, 8047, 8048, 8049, 8050, 8051, 8052, 8053, 8054, 8055, 8056, 8057, 8058, 8059, 8060, 8064, 8065, 8066, 8067, 8068, 8069, 8070, 8071, 8072, 8073, 8075, 8076, 8077, 8078, 8079, 8080, 8081, 8082, 8083, 8084, 8085, 8086, 8087, 8088, 8089, 8090, 8091, 8092, 8093, 8096, 8097, 8101, 8103, 8104, 8105, 8106, 8107, 8109, 8110, 8111, 8112, 8113, 8114, 8115, 8116, 8117, 8118, 8119, 8120, 8122, 8123, 8131, 8136, 8147, 8151, 8152, 8153, 8154, 8155, 8156, 8157, 8158, 8159, 8160, 8161, 8162, 8163, 8164, 8165, 8166, 8167, 8168, 8171, 8172, 8173, 8174, 8175, 8176, 8177, 8184, 8185, 8190, 8191, 8192, 8198, 8201, 8205, 8206, 8210, 8211, 8212, 8213, 8214, 8215, 8216, 8217, 8218, 8219, 8220, 8227, 8228, 8229, 8230, 8235, 8236, 8239, 8240, 8241, 8242, 8243, 8244, 8245, 8246, 8247, 8248, 8249, 8250, 8701, 8702, 8703, 8704, 8705, 8706, 8707, 8708, 8709, 8710, 8711, 8712, 8713, 8714, 8715, 8716, 8717, 8718, 8719, 8720, 8721, 8722, 8723, 8724, 8725, 8726, 8727, 8901, 8902, 8903, 8904, 8905, 8906, 8911, 8912, 8913, 8914, 8915, 8916, 8917, 8918, 8919, 8920, 8921, 8922, 8923, 8926, 8927, 8928, 8931, 8932, 8933, 8934, 8935, 8942, 8943, 8951, 8952, 8953, 8961, 8962, 8963, 8964, 8965, 8966, 8967, 8968, 8969, 8971, 8973, 8974, 8975, 8976, 8977, 8978, 8979, 8981, 8982, 8983, 8984, 8985, 8986, 8987, 8994, 8995, 8996, 8997, 8998, 8999, AC01, AC02, AC07, AC08, AC08, AC08, AC16, AC27, AC31, AC32, AC33, AC34, AC35, AC42, AC43, AC58, AC75, AC95, AC96, AC97, AC98, AC99, CC01, CC02, CC72, CC73, CC75, CC99, CCP1, CCP2, CCP3, CCP4, CCP5, CCP6, CCP7, CCP8, CCP9, CCPA, CCPB, CCPC, CCPD, CCPE, CCPG, CCPH, CCPI, CCPJ, CCS1, CCS2, CCS3, CCS4, CCS5, CCS6, CCS7, CCS8, CCS9, CCSA, CCSB, CCSC, CCSD, CCSE, CCSF, CCSG, CCSH, CCSJ, CCSK, CCSL, CCTO, S202, 3002, 3003, 3004, 3005, 3006, 3007, 3008, 3009, 3010, 3011, 3012, 3013, 3014, 3096, 3097, 3101, 3102, 3103, 3104, 3105, 3201, 3202, 3203, 3204, 3999

8884


Payment Response

bank_system_error

no_status


Subscription Invoice Status**

Inactive

Inactive


Invoice Status

Past_Due

Past_Due


Transaction Status

Error

Error


Payment Provider Response

8001: DB lookup error - the data does not exist

8002, 8003, 8012, 8901, 8902, 8903, 8904, 8905, 8911, 8912, 8913, 8914, 8915, 8916, 8917, 8918, 8919, 8920, 8921, 8922, 8923, 8926, 8927, 8928, 8931, 8932, 8933, 8934, 8935, 8942, 8943, 8951, 8952, 8953, 8961, 8962, 8963, 8964, 8965, 8966, 8967, 8968, 8969, 8971, 8973, 8974, 8975, 8976, 8977, 8978, 8981, 8982, 8983, 8984, 8985, 8986, 8987, 8994, 8998, 8999: Please contact KCP for help.

8004: Unregistered transaction classification code.

8005: The payment information was not found or the service is not available.

8006: Format Error (Order information)

8007: Format Error (Shipping information)

8008: Format Error (Escrow information)

8071, 8073, 8009: Format Error (Configuration setting error)

8010: Format Error (Management Information)

8011: Configuration error.

8013: Checking telecommunication network.

8014: The merchant doesn’t support escrow service.

8015: Format Error (No order number)

8016: Format Error (Product information)

8017: Format Error (Order number)

8019: Format Error (Changed Information PG01 transaction classification code)

8020: Format Error (Changed Information PG01 VAN code)

8021: Format Error (INVLAID TX_CD)

8022: Format Error (Common Payment information)

8041: Issuer's System timeout. Please try again later.

8042, 8043, 8044, 8996, 8997: Issuer's System timeout (Try again later)

8045: Issuer is checking its system. Please try again later.

8046, 8047, 8048: Issuer is checking its system (Try again later)

8049: 8050: Internal system Error (Contact KCP)

8051: Format Error (Amount)

8052, 8155: Format Error (Currency code)

8054, 8053, 8110, 8212: Format Error (Social security number)

8055: Format Error (IP address)

8056: Format Error (Escrow mode)

8057: Format Error (E_money)

8058: Format Error (Total paid Amount)

8059: Format Error (Inconsistency in payment amount)

8060: Format Error (The valid payment amount does not match.)

8064: Format Error (Escrow type)

8065: The escrow type does not match.

8066: Format Error (Transaction number of combined payment)

8067: Format Error (Classification of combined payment)

8068: Format Error (Movie ticket partnership service)

8069: Format Error (Minimum required payment amount)

8070, 8091: Format Error (Payment amount)

8072: Format Error (Transaction number has not been entered)

8075: Format Error (Classification of naver checkout service)

8076, 8220: Format Error (Configuration information)

8077: Format Error (Naver checkout discount amount)

8078: Format Error (Taxation amount of partial refund)

8079: Format Error (Tax-free amount of partial refund)

8080: Format Error (Surtax amount of partial refund)

8081: Format Error (The agent of the change request)

8082: Format Error (Changed payment amount)

8083: Format Error (Changed month of installments)

8084: Format Error (Remaining balance before the request)

8085: Format Error (Shipping tracking number)

8086: Format Error (Shipping company name)

8087: Format Error (The original order ID number)

8717, 8706, 8088, Format Error (Bank Code)

8089: Format Error (Bank account number)

8720, 8090: Format Error (Account holder name)

8092: Format Error (Original authorization date)

8093: Format Error (Original authorization number)

8096: Format Error (Main classification code of the combined payment)

8097: Format Error (Sub classification code of the combined payment)

8101: Format Error (Payment configuration error)

8165, 8166: 8103, 8153, 8152, 8104, 8160, 8211, 8151: Format Error (Transaction type)

8105: Format Error (Payment amount)-The minimum test payment amount is 400 KRW.

8106: 8159: Format Error (Installments months)

8107: Format Error (Card number)

8109: Format Error (Card expiry date)

8111: Format Error (password)

8112: Format Error (ISP verification card code)

8113: Format Error (PG ID)

8114: Format Error (Session key)

8115: Format Error (ISP data)

8116: Format Error (CAVV)

8117: Format Error (XID)

8118: Format Error (ECI)

8119: Format Error (Sub business No.)

8120: Format Error (Main business No.)

8122: Merchant's credit card sales volume has exceeded the monthly limit set by KCP. Contact KCP for further assistance.

8123: Merchant's credit card sales volume has exceeded the daily limit set by KCP. Contact KCP for further assistance.

8131: Format Error (Car tax amount)

8136: Capture request is not allowed. (01:50 to 02:30)

8147: Failed to cancel the original transaction after reauthorization. Please contact KCP.

8714: 8167, AC08: 8154: Format Error

8156: 8157: 8158: Format Error (Transaction amount)

8163: 8164, 8162: 8161: Format Error (V-3D Secure verification data)

8168: Format Error (Installment interest free type)

8171, 8172, 8173, 8174, 8175, 8244, 8245, 8246, 8247, 8248, 8249: Telecommunication error(please try again later)

8176: Invalid currency code for authorization.

8177: Format Error (PG01 MID)

8184: Format Error (Affiliated service code)

8185: Format Error (ARS transaction number)

8190: Format Error (Payment information l Group code)

8191: Format Error (Payment information l ARS telephone Number)

8192: Format Error (Payment information l Payer number)

8198: Format Error (parameter 'check_cert_yn')

8201: Format Error (Mobile phone)

8205: Database configuration error.

8206: The authentication not available (Repeated order ID)

8210: Format Error (Classification of service)

8213: 8705: Format Error (Order amount)

8214: Format Error (Classification of a mobile Carrier)

8215: Format Error (Mobile phone number)

8216: Format Error (Mobile authentication number)

8217: 8219, 8218: Format Error (Transaction TID)

8227: Format Error (Recipient number)

8228: Format Error (Caller Number)

8229: Format Error (Text message)

8230: Format Error (Time of transmission schedule)

8235: Error in checking the electronic wallet information.

8236: Database error occurred while processing the electronic wallet information.

8239: Format Error, Please contact KCP for further assistance.

8240: 8243: 8241: 8242: 8713: Format Error, Please contact KCP for help.

8250: Format Error (Encoding flag)

8701: Format Error (Bank Transfer | Payment information not found)

8702: The merchant does not support bank transfer payment.

8704, 8703: Format Error (Bank Transfer | Transaction Type)

8707: Format Error (Bank Transfer | Cash receipt)

8708: Format Error (Business number or Social security number)

8709: Format Error (Bank Transfer | Sign value)

8710: 8718: Format Error (Account number)

8711, 8712: Network error

8715: Format Error (Bank Transfer | Mobile phone number)

8716: Format Error (Bank Transfer | Transaction number)

8719: Format Error (Corporation registration number or Social security number)

8721: Network error. Please try again later.

8722, 8723, 8724, 8725, 8726, 8727: Network error, please try again later.

8906, AC99: Please contact KCP for further assistance.

8979: Encrypted value field is missing.

8995: Telecommunication error. Please try again later.

AC01, AC02, AC98: System error of the issuer.

AC35: AC34: AC07: AC58: Invalid public certificate

AC08: Format Error (Refund parameter)

AC08: Out of service hours.

AC16: Status error of the receiver's account.

AC27: Between 23:30 to 00:30, the bank transfer service may not be available for five minutes.

AC33, AC32, AC31: Encryption error

AC42: Transaction session timeout.

AC43: The previous transaction is being progress.

AC75: Connector system timeout.

AC95: Issuer's system error.

AC96: Issuer's network error.

AC97: Issuer's format error.

CC01: Please contact the card issuer for further assistance.

CC02: Contact KCP for further assistance.

CC72: Card issuer's timeout.

CC73: The merchant`s format error.

CC75: Bank system under maintenance

CC99: KCP system error. Please try again later.

CCP1, CCP2, CCP3, CCP4, CCP5, CCP6, CCP7, CCP8, CCP9, CCPA, CCPB, CCPC, CCPD, CCPE, CCPG, CCPH, CCPI, CCPJ: Public certificate verification error.

CCS5, CCS6, CCS7, CCS8, CCS9, CCSA, CCSB, CCSC, CCSD, CCSE, CCSF, CCSG, CCSH, CCSJ, CCSK, CCSL, CCS1, CCS2, CCS4, CCS3: ISP certificate verification error.

CCTO: KCP system timeout. Please try again later.

S202: Pg server connection error

3002: Failed to load modules required for a payment.

3003: Failed to update modules required for a payment.

3004: Error in initializing the communication.

3005: Unable to connect with the server.

3006: Unable to transmit the data to the server.

3007: The server has disconnected the connection.

3008: The Data reciving time has exceeds the limit.

3009: An exception has occurred when receiving the data.

3010: A communication exception has occurred.

3011: Protocol fromat Error.

3012: Protocol generation Error.

3013: An encryption exception has occurred.

3014: Error in searching the merchant.

3096: A public key setting error.

3097: An Encryption error.

3101: The requested payment method was not found.

3102: An order information setting error.

3103: The payment information setting error.

3104: The Escrow information setting error.

3105: The Recipient information setting error.

3201: ISP payment data error.

3202: V-3D payment data error.

3203: A credit card payment data error.

3204: A bank transfer payment data error.

3999: Other exceptions have occurred.

Batch Key Unregistered


Payment Response Description

An error occurred while processing the transaction. Please contact Ezypay support.

An error occurred while processing the transaction. Please contact Ezypay support.


Payment Method Status

Valid

Valid


What It Means

An error has occurred while communicating with the payment provider. This could be due to a timeout issue that has caused the payment to be rejected.

Ezypay will send the payment for processing again.

User skipped the KCP authentication, most likely integrators did not used the Korean Hosted Payment Page. Kindly contact Ezypay support for further clarification.

Payments will stop if maximum failed attempts have been reached.


Suggested Actions

(For Integrators)

N/A

N/A


Suggested Actions

(For Merchants)

N/A

N/A


Suggested Actions

(For Customers)

N/A

N/A


** Only available to integrators on subscription model.

Contact

Stone & Chalk - Level 1/477 Pitt St, Sydney NSW 2000

asia.help@ezypay.com | 080-880-0456

www.ezypay.com