With the redesign of the Settlement Tax Invoice, there are some important changes that may impact you.
New format only effective from 19/02/2021
Any Settlement Tax Invoices that are generated for any time prior to February 19th 2021 will be displayed in the old design format. Invoices generated for any time after this will be displayed in the new design format.
Fee charges issued in invoices before March 2020 will not be displayed in the new design
If payment for invoices issued before March 2020 have been collected after February 19th 2021, then the merchant paid fees will not be displayed on the tax invoice. For example, if payment for an invoice issued in February 2020 was only collected in March 2021, the merchant paid transaction fee will not be displayed in March's tax invoice. Upon request, we can provide you a revised tax invoice to account for the missing fee(s) if this occurs.
Reallocation of customer paid fees before August 2020 will not be displayed in the new design
If any customer paid fees were reallocated to the merchant for invoices refunded, written off, marked as paid or were the result of a chargeback before August 2020 will not be displayed in the new design. Upon request, we can provide you a revised tax invoice to account for the missing fee(s) if this occurs.