Settlement Tax Invoice
User Guide

Asia

Introduction

One of the most frequent ways you interact with Ezypay in conjunction with your software provider is via our reporting and invoicing. It is therefore crucial that we ensure these documents are highly accessible and easy to understand, while also providing you a secure and compliant experience.

The complete layout of the invoice has changed to provide an improved display of data. New columns have been added with streamlined information along with other visual enhancements. These changes ensure that Ezypay’s issued Settlement Tax Invoice is compliant across each of our operating countries, along with an improved design for auditing purposes.

This document has been created to give you detailed information about the changes to the Settlement Tax Invoice and how to read and understand the updated display.

How to read the Settlement Tax Invoice

Sample invoice:

Malaysia

Singapore

Philippines

Taiwan

Hong Kong

Thailand

Invoice Feature	Description
Document number	The document number for this tax invoice issued by Ezypay.
Issue date Due date	The issue date and due date are the same for the tax invoice, which is the date of the settlement to the merchant. Ezypay deducts merchant paid fees from the settlement amount.
Currency	The ISO currency code.
To	The merchant’s business registration name that was provided to Ezypay followed by the address and, where legally required, the business or tax registration number. If the details need to be changed, please contact Ezypay.
From	Ezypay’s business registration name in the country followed by the address and, where legally required, the business or tax registration number.
Description	A description of the fee type followed by other relevant details. Merchant may be charged for the following fees: Transaction Fee, Load Fee, Failed Payment Fee, and/or Refund Fee. Description details for each fee type include: The payment method used for the fee charged, e.g. Bank Direct Debit, Mastercard, Visa or Amex. The type of fee pricing rate, e.g. Amount, Percentage, or Amount + Percentage. - If the minimum amount for the fee type was charged instead of the usual pricing rate, this would be indicated in the description instead. If an accounting code was entered for the invoice, then it is displayed for the corresponding fee charged. If payment for the invoice was made via Ezypay’s online payment recovery channel or checkout page feature, then its details are displayed as well.
Count	The number of fees charged for the fee type. Where the fee pricing rate involves a fixed amount charged, the count is used to calculate the amount of fees charged.
Transaction Amount	The total invoice amount where the percentage pricing rate is calculated against the fees charged.
Rate	The pricing rate for the fee type charged. This will either be an amount, a percentage, or a combination of amount + percentage.
Amount	The fee amount charged for the fee type based on the count and/or transaction amount, and the fee pricing rate. The calculation is either one of the below. Count * Amount Rate Transaction Amount * % Rate (Count * Amount Rate) + (Transaction Amount * % Rate)
Total including tax/GST/VAT	The amount of fees charged inclusive of tax.
Total tax/GST/VAT	The tax rate for the country is displayed followed by the tax amount charged.
Total excl. tax/GST/VAT	The amount of fees charged excluding tax.
Amount paid	The amount deducted during settlement to the merchant.
Variance	The difference of amount between ‘Total including tax’ and the ‘Amount paid’. The variance is due to differences when calculating sum total when rounding per transaction versus rounding collective transactions. For example, Rounding per transaction for customer invoice An invoice for $19.99 was charged a 10% fee. $19.99 * 10% = 1.999 Upon round up, the invoice was charged a $2.00 fee. Payment for 8 similar invoices were collected. Total fees charged and collected = 8 * $2.00 = $16.00 Rounding collective transactions in the tax invoice 8 invoices for $19.99 were charged a 10% fee. Transaction Amount = 8 * $19.99 = $159.92 Total fees charged = $159.92 * 10% = $15.99 As per the above example, there is a variance of $0.01.

Important Changes

With the redesign of the Settlement Tax Invoice, there are some important changes that may impact you.

New format only effective from 19/02/2021

Any Settlement Tax Invoices that are generated for any time prior to February 19th 2021, will be displayed in the old design format. Invoices generated for any time after this will be displayed in the new design format.

Fee charges issued in invoices before March 2020 will not be displayed in the new design

If payment for invoices issued before March 2020 have been collected after February 19th 2021, then the merchant paid fees will not be displayed on the tax invoice. For example, if payment for an invoice issued in February 2020 was only collected in March 2021, the merchant paid transaction fee will not be displayed in March's tax invoice. Upon request, we can provide you a revised tax invoice to account for the missing fee(s) if this occurs.

Reallocation of customer paid fees before August 2020 will not be displayed in the new design

If any customer paid fees were reallocated to the merchant for invoices refunded, written off, marked as paid or were the result of a chargeback before August 2020 will not be displayed in the new design. Upon request, we can provide you a revised tax invoice to account for the missing fee(s) if this occurs.

Support

Should you have any further questions, please don't hesitate to contact our Customer Support team.

Phone:
MY - 1800 817 233
SG - 800 852 3881
PH - 1800 1116 1131
TW - 0801 856 742
HK - 800 933 873
TH - +60 3 2181 9280

Email:
[email protected]

Contact

Level 14, Vista Tower, The Intermark, No. 348 Jalan Tun Razak 50400 Kuala Lumpur

[email protected] | 1800 817 233

www.ezypay.com